Privacy Policy

Last updated: January 2025

1. Introduction

Frame.AI, operated by ProtonMob ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

We comply with applicable privacy laws in the jurisdictions where we operate, including the EU General Data Protection Regulation ("GDPR") and other local data protection laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and authentication credentials
• Video Generation Data: Text prompts, preferences, and settings you submit for AI video generation
• Generated Content: Videos created through our service and associated metadata
• Transaction Data: Purchase history, subscription details, and coin balance information

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our app, features used, and time spent
• Device Information: Device type, operating system version, unique device identifiers
• Technical Data: IP address, browser type, and app performance data
• Analytics Data: App usage patterns, feature engagement, and user behavior metrics

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our AI video generation services
• To process your video generation requests and deliver results
• To manage your account, subscriptions, and coin balance
• To process payments and transactions through Apple's In-App Purchase system
• To send you service-related communications, technical notices, and support messages
• To personalize your experience and provide customized content
• To analyze usage patterns and improve our services
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and enforce our Terms of Service

4. Third-Party Services

We use the following third-party services to operate Frame.AI:

• Firebase (Google): Authentication, database (Firestore), and analytics
• RevenueCat: Subscription and in-app purchase management
• Amplitude: Product analytics and user behavior tracking
• Adjust: Mobile measurement and fraud prevention
• Facebook Analytics: User engagement and marketing analytics
• AI Service Providers: Third-party AI models for video generation (Runway, Luma, etc.)

These third-party services may collect and process your information according to their own privacy policies. We recommend reviewing their privacy policies for more information.

5. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our users

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Generated Videos: Stored until you delete them or close your account
• Transaction Records: Retained as required by law for tax and accounting purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and personal data
• Data Portability: Request export of your generated videos and data
• Opt-Out: Opt-out of analytics tracking and marketing communications
• Withdraw Consent: Withdraw previously given consent at any time
• Object: Object to processing of your personal data in certain circumstances

To exercise these rights, please contact us at privacy@getframeai.app

9. Children's Privacy

Frame.AI is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date. Your continued use of Frame.AI after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@getframeai.app
Company: ProtonMob

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